Riddle’s Jewelry in Billings, MT Closed now

Reviews about Riddle’s Jewelry

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  July 02, 2019, by Ceeley Flammang
  I'm not one who writes reviews but this one is a must. One of my wedding bands came unsoldered so I decided to bring it to the mall to get fixed the only problem was I couldn't remember if I got my bands from Samuel's or Riddles. So I went to Samuel's first and told them my problem and see what they could do..well she wasn't much help. I had them check my name & husband's and we weren't in their system. So I asked how much to fix it and how long. Well she kept looking back at her boss and said he was super busy and wouldn't get to it until Thursday, today was Monday. I look back at this man, who was sitting with his feet on his desk, texting. So I decided to take my business elsewhere. I came into Riddles with a poor attitude due to my last disappointment but was greeted by a very nice lady named Rebecca. I usually don't remember people's names but this young lady seriously blew my mind. Her level of professionalism was off the charts! She was so patient with looking my information up and tried to spell my name other ways just in case it got put in wrong. Unfortunately she couldn't find me but she still wanted to help me with my problem. She thoroughly looked over my ring set and told me what all needed to be done and prices. I was so overwhelmed with her kindness and helpfulness that I decided to go with them. My ring would be done by Thursday and would get a phone call. She took all my information down and again introduced herself and was looking forward to seeing me on Thursday. Well it was hard not having my ring on my finger after 6yrs but once Thurs came I was so excited to pick it up. It was absolutely perfect! Cleaned shiny and fixed! Unfortunately another kind lady helped me with my check out but I waited to thank Rebecca personally. I have never had such amazing customer service ever! Incredible service and for now on I'll be heading to your store if I ever need a fixing or a jewelry purchase. Thank you again!
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  February 14, 2019, by Estella Wilmarth
  I cannot emphasize enough how amazing the staff at Riddle's is!!! I ordered both mine and my husband's wedding band there, but when his didn't fit, they went above and beyond not only to insure that we had one for the day of the wedding but also that we ended up with the style and size that worked. Thank you so much Riddle's!!!